Cookies Policy

About cookies

Cookies are small text files or similar data files that can be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember selected information and support certain website functions. Some cookies are stored only while your browser is open, while others may remain on your device for a longer period or until you delete them.

Luckyelf Casino may use cookies, web beacons, pixels, software development kits, local storage and related technologies. In this policy, these technologies are referred to together as cookies unless a distinction is necessary. The technologies used on the website may change over time as website features, security measures and services develop.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be connected with account, device, browser or usage information that can identify or relate to a person. Where this occurs, the information will be handled in accordance with the applicable privacy requirements and Luckyelf Casino’s Privacy Policy.

By using the website, you may encounter cookies that are necessary for the website to operate, as well as optional cookies used for preferences, analytics or other purposes. Where required, Luckyelf Casino will provide an appropriate notice or consent option before using optional cookies.

Why cookies may be used

Different cookies support different activities. The exact cookies available may depend on the website area you visit, the device or browser you use, and the services or features available at the time. The main categories are set out below for information.

Strictly necessary cookies

These cookies help the website function and cannot generally be disabled through the website’s optional cookie controls. They may support navigation, secure areas, account access, session management, fraud prevention, authentication and the correct delivery of requested services. They can also help the website remember security settings and identify activity that may present a risk to the website, its users or the integrity of accounts.

Preference and functionality cookies

These cookies may remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and may help provide features that you have requested. If these cookies are disabled, some preferences may not be saved and certain features may need to be selected again.

Analytics and performance cookies

Analytics cookies may help Luckyelf Casino understand how visitors use the website. They can provide information about pages viewed, links selected, time spent on a page, general navigation patterns, technical errors and the performance of website features. This information may be collected in an aggregated or otherwise limited form to help improve usability, content, reliability and security.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content and present information that is more relevant to a user’s interests. These cookies may be placed by Luckyelf Casino or by selected service providers acting on its behalf. You can usually control optional marketing cookies through the cookie settings tool or your browser.

Security and compliance technologies

Cookies and similar technologies may also be used to protect the website, detect suspicious activity, support identity and age-related checks where applicable, prevent misuse and help meet legal, regulatory or operational obligations. These purposes may apply even where other optional cookies have been declined.

Third-party services and cookie choices

Some website functions may involve services provided by third parties. These providers may use cookies or similar technologies to deliver security, hosting, analytics, payment-related functions, customer support, content, advertising measurement or other technical services. A third party may process information in accordance with its own privacy notice and may use a different cookie period or control method.

Luckyelf Casino does not control every cookie or technology that may be placed by an independent third party. Where practical, third-party services will be selected and configured with regard to security, privacy and the purpose for which the service is required. You should review the relevant third party’s information if you want to understand how it handles data or how to exercise choices directly with that provider.

Using the cookie settings tool

If a cookie banner or settings tool is available, you can use it to accept or decline categories of optional cookies. Your choices may be saved in a preference cookie so that the website can remember them. If you clear your browser data, use another browser or access the website from another device, you may need to make your selections again.

Using browser controls

Most browsers allow you to view, block, delete or restrict cookies through their privacy or security settings. Browser controls differ between devices and browsers, so you should refer to the relevant browser help information for instructions. You may also be able to control certain advertising cookies through industry tools or the settings provided by the relevant service.

Blocking all cookies may prevent some website functions from working correctly. For example, you may be unable to sign in, maintain a secure session, save preferences or use parts of the website that require cookies. Disabling optional cookies should not normally remove your ability to use essential website functions, but the available experience may be less personalised and some pages may operate differently.

Your choices and responsible play

Cookie preferences do not replace account controls, self-exclusion arrangements, deposit or activity limits, identity checks, age checks or other responsible gambling tools. If you want to restrict gambling activity, use the responsible gambling controls made available on the website or follow the applicable responsible gambling process. Advertising and marketing preferences also do not change the rules that apply to your account or your use of the website.

Cookie information, retention and updates

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser, while persistent cookies may remain until they expire or you delete them. The time for which a cookie remains on your device depends on its purpose and configuration. Information collected through cookies may be retained for as long as reasonably necessary for the purpose for which it was collected, to maintain records, resolve disputes, protect the website or meet legal and compliance requirements.

Luckyelf Casino may use information from cookies together with other information collected when you interact with the website. This may include technical information such as browser type, operating system, device details, approximate location, referring pages, pages visited, dates and times of activity, and interactions with website features. The information used will depend on the cookie category, your choices and the functions you use.

Cookie information may be processed or stored in Australia or another country, subject to applicable privacy and data protection requirements. Where information is handled by a service provider, that provider may process it in accordance with its service arrangements and applicable legal obligations. The Privacy Policy provides further information about the collection, use, disclosure and protection of personal information.

Changes to this policy

This Cookies Policy may be updated when the website, technologies, service providers, legal requirements or business practices change. The latest version will be made available on the website. If a change is important, the website may display an additional notice or request that you review your cookie preferences again. You should check this page from time to time so that you remain informed about how cookies may be used.

Questions and further information

If you have questions about this policy, your cookie choices or the way information is handled, review the available privacy information and website settings first. You may use the relevant contact or support channel made available by Luckyelf Casino. Requests concerning personal information will be handled in accordance with the applicable privacy requirements and any verification steps needed to protect account security.

Continuing to use the website after an updated policy or cookie notice has been published may indicate that you have read the updated information. Where consent is required for optional cookies, consent will be requested through the available cookie controls rather than assumed solely from continued browsing.